Upon purchasing tickets, patrons agree to adhere to all COVID-19 restrictions current on the day of the event. If restrictions change between the date of purchase and the date of the event, we commit to doing our best to make those changes known as early as possible, and to rectify any loss we are able to.
Victoria does not currently restrict access to entertainment venues on the basis of vaccination status. The Wedge is very pleased to welcome EVERYONE back to our venue.
We request patrons who are unwell to not attend events at The Wedge. Refunds will be issued to unwell patrons who contact The Wedge prior to the event start time. Refunds will not be issued for patrons who advise of illness after the event date.
If a show is postponed due to government directives, patrons will be advised via email and tickets will be reissued for the new date when it has been rescheduled. If you are unable to attend on the new date, a refund will be offered.
If a show is cancelled due to government directives, patrons will be advised via email and text message of the cancellation and given a full refund for their purchases.
Online purchases will be automatically refunded to the card on which they were made.
Over the phone purchases will be automatically refunded to the card on which they were made.
In person purchases: patrons who purchased their ticket in person at The Wedge will be contacted by staff to organise their refund in the manner in which it was paid. i.e. manual EFTPOS refund, cash refund etc.
Please make sure your contact details are correct at the time of booking tickets to ensure we can communicate with you effectively in the event of last minute changes. Members and regular customers especially should ensure that the contact details we have on file are up to date at the time of purchase.